We are sorry to hear that you lost a precious diamond. To begin the insurance claim process, call your insurance company or sales agent to report the loss. If you would like us to replace the diamond, please provide us with the claim number and insurance company information, along with your most recent appraisal. If you do happen to have a photograph of the original jewelry, that is most helpful for us as well.
In cases of partial damage or loss, bring your jewelry to our Newton location so that we can evaluate the extent of the damage, usually prior to you contacting your insurance company.