Return Policy

Offering beautiful fine jewelry and the best customer service in the Boston area is our goal, which is why we want you to be completely satisfied with your jewelry purchase.

If you are not satisfied with your purchase from Alex and Company for any reason, please bring the item and sales receipt back to our Newton jewelry store.

All items must be in new, unused condition and be accompanied by or remain in the original packaging. In order to receive a full cash refund, items must be returned within 14 days of the original sale. Otherwise, merchandise returned within 30 days of original purchase date will receive a store credit.

No refunds or exchanges will be offered on special order items or altered merchandise.

For more detail, please review our Privacy Policy